The remarkable Croatian company Infobip, the world's most well-connected cloud communication platform, has launched a new and innovative video calling customer support technology to enable businesses to resolve their queries faster and reduce waiting times. This brand new solution, called Call Link, was presented at the largest mobile technology fair MWC in Barcelona. Infobip's Call Link is designed for the needs of companies with a large number of customer inquiries, such as telecommunications and utility companies, as well as electronic equipment manufacturers, and is the simplest way for agents to establish live voice or video calls with their customers. Using a simple web link, customer service or technical service agents can automatically transfer written chat inquiries to voice or video calls. The Call Link solution generates a unique link, thanks to which the user doesn't have to install additional applications, which then improves their overall experience.Call Link, which is already available to interested companies, removes the need for lengthy interactions between agents and customers, allowing companies to connect with their customers anywhere, anytime.  (ICE ZAGABRIA)

Fonte notizia: https://www.total-croatia-news.com/ 1/3/2023