American Airlines, one of the most important airlines in the world, awarded the "Customer Service Cup" to the Abel Santamaría Cuadrado International Airport, in Santa Clara, Cuba, for excellence in customer service during the third quarter of 2023, in a fraternal competition among more than 30 airport terminals with the same category.Delivering the recognition, Mr. Ramón Ignacio Jiménez, general manager of American Airlines in Cuba, explained that 2023 consolidated the operations achieved in 2019 in the different Cuban airports, with historic operations of 5 thousand flights and the movement of more than half a million customers. In particular, he highlighted that operational metrics of excellence, punctuality of more than 90 % and efficient baggage handling were achieved."To have this Copa in Cuba is a source of pride, Santa Clara exceeds customer satisfaction by 10 points. This recognition is a testament to the work, to the will, to the tireless pursuit of excellence, they stand out for flight punctuality, efficiency in the boarding and disembarkation process and customer satisfaction," he said.Engineer Lester Roberto Bello Veliz, director of the Abel Santamaría Airport, emphasized: "Ingenuity, sacrifice, dedication and unity have characterized for five years the joint work with this airline". In turn, Granilen Fonte Ayala, manager of the Santa Clara Station of American Airlines, specified that the commitment is to continue exceeding efficiency standards and maintaining respect for the customer.This entity obtained in 2019 this stimulus, it is therefore the second time that the efficiency in customer service of the airport terminal of Villa Clara, which receives flights of eight airlines, in particular moves passengers to and from Canada, Mexico, Panama, the United States and the Czech Republic, is recognized.American Airlines, in addition to Santa Clara, operates on the island in the terminals of Santiago de Cuba, Varadero, Camagüey, Havana and Holguín. (ICE L'AVANA)

Fonte notizia: Grupo Excelencias