Multivendor Service Group

Multivendor Service (MVS) is an international group with operations all over western Europe,
With its HQ based in Milan (Italy) and subsidiaries in UK, France, Switzerland and The Netherlands it was established in 1993.

Today is part of the TOP 100 companies in ICT being a leader in technological integrations,
specialized in providing integrated solutions and services for the optimization of distributed IT infrastructures. http://www.datamanager.it/profili-societari-delle-top-100-dellit/

Multivendor Service guarantees efficiency thanks to proprietary assets such as internal software houses,
24/7 Multilanguage service desks, distributed logistics facilities, the technical courier and an organization of numerous technicians distributed throughout Italy and Europe.

Through our European Help Desk based in our HQ we offer technological assistance to the customers, end-users and employees of our public and corporate clients. It is handling an average of 450k tickets per year, moreover with 700 between direct and affiliated field technicians we offer customized services covering both HW and SW such as:
- Troubleshooting on any IT infrastructure and application;
- Hardware and Software Roll-outs;
- Technical maintenance services throughout Europe on new and out of warranty HW;
- Break&Fix, Massive Reworks and refurbishments of HW;
- I.M.A.C.;
- Logistic services through Borghi (our Supply Chain specialized incorporated company) and its International network;

Year of establishment:

2000

Number of employees:

FROM 50 TO 99 EMPLOYEES

Annual turnover:

between 5 and 15 million Euro

Reference year of turnover:

2017

Export turnover:

0

Activities:

Production of software non related to releases

Consultancy in the information technology sector

Management of computerised structures

Other service activities related to information technology

SCIENTIFIC RESEARCH AND DEVELOPMENT

Photocopying, documentation preparation and other specialist support services for office functions

Repair of computers and peripherals


MVS business and operational model


MVS Multivendor Service international Retail solution


MVS International Total IT Services

MVS European Service Desk infrastructure

MVS Service and Support infrastructure for the Gaming/Casino industry

Datasecenter monitoring and general log analysis to guarantee 100% uptime for our client data and network infrastructures

MVS formula to guarantee total support over the client (PC and Laptop fleets )with minimum invasivity at client premises

Company:

MULTIVENDOR SERVICE S.R.L.

Telephone:

+39 0399407100

Address:

PZA RISORGIMENTO 7

City:

MILANO (MI)

Zip Code:

20129

Social media:

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European Service Desk is a packaged, scaleable solution designed to ensure the business is in control and fully aware: fully aware of incidents – when they happen and when they are resolved; fully aware of performance against Service Level Agreements (SLA); and fully a ware of the value that the Service Desk brings to the business. Dedicated Service Desk units within our service centers can expand to handle many thousands of calls per month, to support a vast range of applications and infrastructure across many end-user communities in all Europe. It uses the Dynamic Service Desk (DSD) that provides the possibility for every operator to work as a remote customer with all the expected functionalities thanks to the cloud base infrastructure.



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