India’s outsourcing landscape is undergoing a significant transformation, with 81% of organisations planning to increase their outsourcing efforts over the next three to five years, according to Deloitte’s latest report, The outsourcing compass: Decoding strategies of today. This shift is driven by the increasing need for technological advancements, access to specialised expertise and cost efficiency, as the country reinforces its position as a key hub for outsourcing and advanced service functions. The nature of outsourcing is shifting, with organisations moving beyond traditional transactional and back-office services to higher-value, strategic services. AI and automation are playing an increasingly crucial role in outsourcing agreements, with 98% of organisations depending on service providers for AI and GenAI capabilities. To optimise these collaborations, companies are embedding AI-specific clauses in outsourcing contracts, ensuring better performance tracking, cost optimisation and risk mitigation. This shift has led to a rise in outcome-based contracts, now preferred by 36% of organisations over traditional FTE-based contracts, reflecting the demand for value-driven, innovation-led collaborations. (ICE NEW DELHI)

Fonte notizia: Economic Times