Dubai Electricity and Water Authority (DEWA) has converted 16 of its 21 core services to agentic AI in under 90 days, with plans to complete the remaining five within two months as part of its roadmap to become the world's first "AI-native utility." Transitioning from AI advisory to autonomous end-to-end execution, DEWA has transformed critical operational workflows, including its payment reconciliation system—handling 13.3 million annual transactions—where daily reconciliation cycles dropped 95% from four hours to 12 minutes. Additionally, electricity and water supply activation times fell from eight minutes to two minutes (a 75% speed increase), while technical notification processing transitioned from 16 manual coordinators to fully autonomous, 24/7 system execution. (ICE DUBAI)

Fonte notizia: https://www.arabianbusiness.com/